Shipping policy
Shipping Destinations
Timeless Straps proudly ships to customers worldwide. Whether you're located in North America, Europe, Asia, Australia, or elsewhere, we'll ensure your order is carefully packed and dispatched as quickly as possible.
Shipping rates are calculated at checkout based on your selected shipping method and destination. While our standard rates apply to most locations, shipping costs may vary slightly depending on where your order is being delivered.
We also offer Free Standard Shipping on all orders over $65 USD.
Order Processing
All orders are processed within 2–4 business days before being dispatched.
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.
Please note that Express Shipping only speeds up the delivery service after your order has been dispatched and does not reduce order processing times.
Estimated Delivery Times
The following delivery estimates apply after your order has been dispatched:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 8–15 Business Days |
| Express Shipping | 4–8 Business Days |
Please note that these delivery estimates are provided as a guide only and are not guaranteed. Delivery times may vary depending on your location, customs processing, local postal services, weather conditions, public holidays, or other factors outside of our control.
Tracking Your Order
Every order includes tracking.
Once your order has been dispatched, you'll receive an email containing your tracking number. Please allow 24–72 hours for tracking updates to appear, as carriers may require time to register the shipment within their network.
Lost or Missing Shipments
If your order appears to be lost in transit, please contact us as soon as possible.
If a shipment is confirmed lost, or has not arrived 10 business days after its expected delivery date, we will provide either a replacement or a refund.
Once a parcel has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer. We are unable to provide refunds or replacements for parcels reported as lost, stolen, or missing after confirmed delivery. This includes theft from mailboxes, front doors, reception areas, parcel lockers, or any other nominated delivery location.
Shipping Theft Protection
Customers who purchase Shipping Theft Protection at checkout are covered if their package is reported stolen after confirmed delivery. In these cases, we will provide either a replacement or a refund for the item value only.
Please note that original shipping charges are non-refundable, as the shipping service has already been completed.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. Timeless Straps has no control over these charges and cannot estimate or reimburse them.
Delivery Delays
While the vast majority of orders arrive within the estimated delivery timeframe, occasional delays can occur due to customs inspections, severe weather, airline schedules, public holidays, or courier-related disruptions.
If your order has exceeded the estimated delivery timeframe, please contact us at info.timelesstraps@gmail.com, and our team will be happy to assist you in locating your shipment.